CK44 Privacy Policy – Your Personal Data Protection

CK44 is an online entertainment platform serving Malaysian users, offering Sports Betting, Live Casino, slots, lottery, and e-sports. We understand that your trust is our most valuable asset, and we are fully committed to protecting your privacy and personal data.

This Privacy Policy applies to all users who access or use the ck44 platform, including the ck44-play.com website, the ck44 mobile app (where available), and all services provided by ck44. This document outlines what data we collect, why we need it, how it is used, and your rights in relation to that data.

This ck44 Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We will update this policy from time to time as necessary, and you will be notified of any significant changes via email or in-platform notifications on ck44.

CK44 collects your personal data through several methods: information you provide directly during registration, data generated automatically as you use the ck44 platform, and information from trusted third parties in certain circumstances.

CK44 only collects data that is strictly necessary to provide our services to you. We do not collect sensitive data such as health information or political affiliations unless required by law in very specific circumstances.

CK44 uses your personal data only for legitimate and specific purposes. Below is a full list of how your data is used in the day-to-day operation of the ck44 platform:

• Account Management: Creating, verifying, and maintaining your ck44 account, including processing deposits and withdrawals in MYR (RM) via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX
• Service Delivery: Gives you access to all ck44 platform features, including Malaysian Super League and EPL Sports Betting, Live Casino, slots, lottery, and e-sports
• Security & Fraud Prevention: Detecting and preventing fraud, money laundering, multi-account usage, and any misuse of the ck44 platform
• Legal Compliance: Meeting reporting and compliance requirements set by the relevant Malaysian regulatory authorities
• Customer Support: Processing enquiries, complaints, and support requests you submit to the ck44 support team
• Personalised Marketing: Sending you relevant ck44 promotions, bonuses, and special offers — only if you have opted in to receive marketing communications
• Platform Improvement: Analysing aggregated usage patterns (without identifying individuals) to improve ck44's products and services
• Responsible Gaming: Monitoring your betting patterns to identify signs of problem gambling and offer appropriate support tools

CK44 will not use your personal data for any purpose beyond those stated above without first obtaining your consent. You will be notified of any new use of your data through updates to this Privacy Policy.

CK44 does not sell or rent your personal data to any third party. However, in certain limited circumstances, ck44 may need to share your data with the following parties:

• Payment Service Providers: Required transaction information is shared with the e-wallet and banking service providers you use — such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX banks (Maybank, CIMB, and others) — solely for the purpose of processing your payments
• Game Providers: Minimal technical data is shared with game software providers that supply slots, Live Casino, and E-Sports on the ck44 platform for operational purposes
• Regulatory Authority: CK44 may be required to disclose certain information to the relevant Malaysian authorities when mandated by law or court order
• Technical Partners: Cloud, cybersecurity, and analytics service providers that support ck44's operations — all partners are bound by strict data confidentiality agreements

CK44 continually invests in cutting-edge cybersecurity infrastructure to keep your personal data protected at all times. The following are the key security measures we have in place:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ck44's servers is encrypted using 256-bit SSL/TLS protocol — the same standard used by Malaysia's leading banking institutions
• Two-Factor Authentication (2FA): ck44 offers 2FA on your account to add an extra layer of protection during login
• 24/7 Monitoring: ck44's cybersecurity team monitors for suspicious activity around the clock and responds swiftly to any security threats
• Encrypted Password Storage: Your password is never stored in plain text. CK44 uses strong cryptographic hashing methods to keep your password secure
• Regular Security Audits: The ck44 platform undergoes regular security testing and third-party audits to identify and address any vulnerabilities
• Internal Access Controls: Only ck44 staff who require access to specific data to perform their duties are permitted to do so, based on the principle of least privilege

While ck44 takes all reasonable steps to protect your data, no system is entirely infallible. In the event of a data breach affecting your personal information, ck44 will notify you promptly and take appropriate remedial action.

CK44 uses cookies and similar tracking technologies to enhance your experience on the ck44 platform. Cookies are small text files stored on your device when you visit the ck44 website.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the ck44 platform. For guidance on managing cookies in popular browsers such as Chrome, Firefox, or Safari, refer to the official documentation of the respective browser.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and data protection best practices, you as a ck44 member have the following rights regarding your personal data:

CK44 retains your personal data for as long as your account is active or as long as necessary to provide services to you. However, certain data categories are subject to minimum retention periods mandated by Malaysian law:

• Financial Transaction Records: Minimum 7 years from the transaction date, in accordance with the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001
• KYC Documents (MyKad, passport): Minimum 6 years after the business relationship ends
• Communication Records: 2 years from the date of communication for dispute resolution purposes
• Technical Log Data: 90 days for security and debugging purposes
• Marketing Data: Until you withdraw consent or request deletion

Once your data is no longer needed and there is no legal obligation to retain it, ck44 will securely delete or anonymise it using industry-recognised methods.

The ck44 platform is exclusively for users aged 18 and above. CK44 does not knowingly collect personal data from individuals under the age of 18. If you discover that a child or teenager has registered a ck44 account without authorisation, please contact us immediately at support@ck44-play.com so we can take prompt action to close the account and delete all associated data.

CK44 employs an age verification process during registration and may request additional verification documents to ensure all members meet the minimum age requirement. This forms part of ck44's commitment to responsible gaming and the protection of vulnerable individuals.

If you have any questions, concerns, or complaints regarding ck44's Privacy Policy or how we handle your personal data, please contact the ck44 Privacy Officer through the following channels:

• Privacy Email: support@ck44-play.com (please mark the subject as: "Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week through the ck44 platform
• FAQs: Visit the page Frequently Asked Questions for quick answers on privacy

CK44 is committed to responding to all privacy-related enquiries within 5 business days. For more complex matters, we may require up to 14 working days to provide a thorough response.

If you are not satisfied with ck44's response to your privacy complaint, you have the right to escalate it to the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.